How information is handled
Last updated: 7 June 2026.
1. Information shared by the user
When a visitor contacts IPTV Australia through WhatsApp, phone or another support channel, some information may be shared voluntarily so the request can be handled properly.
- Contact name or label
- Phone number used for the message
- Context about the order or support request
- Technical details useful for troubleshooting
2. How the information is used
The information is used only to respond to the request, provide support, assist with setup or follow up on a support case.
Limited use
IPTV Australia aims to keep information use limited to what is necessary for the support relationship and request handling.
Reasonable retention
Information may be kept for a reasonable period so the team can manage the request and any related follow-up.
3. Protection and rights
Reasonable steps are taken to reduce misuse of information shared in support or contact messages.
- You may ask about how your information is used in an active request.
- You should avoid sending unnecessary or excessive information.
- Messages should stay focused on the issue being resolved.
Privacy contact
If you have a privacy question, contact support using the channels listed on the site.