Refund Policy
IPTV Australia

1. Scope

Refund requests are reviewed case by case based on the order, activation status and the information provided to support.

An incomplete request can delay or prevent review.

Contact first

Requests should be made through the contact channels listed on the site with a clear explanation of the issue.

2. Review conditions

Support may ask for more information to verify the order, activation state and previous messages.

• Support may check whether the service has already been activated.
• Support may request the order date or contact details.
• Support may first suggest a technical fix before any refund conclusion.

Priority resolution

If the issue can be solved through support or configuration checks, that path is usually preferred first.

3. Timing and handling

Review times depend on the complexity of the situation and the quality of the information provided. IPTV Australia aims to respond within a reasonable time.

• Keep your order details consistent.
• Support may follow up for more information.
• Failure to reply may pause the review.

Follow-up contact

For follow-up, the fastest channels are WhatsApp or the phone number shown on the site.